Refund policy

Returns & Refunds

The 90-day trial

You have 90 days from the day your order arrives, not the day you ordered, to decide whether to keep it. We count from delivery because transit time shouldn't come out of your trial.

Starting one

Email info@wyntrol.com before your 90 days are up. Include your order number if it's handy; if it isn't, we'll find it. There's no form to fill in, and you don't have to give a reason.

What comes back

The full amount you paid, to your original payment method. No restocking fee and no deduction for use. We issue refunds within 5 business days of confirming your request, your bank may take a few days more to show it.

The bottle itself

We may ask you to send it back (and we'll pay for the return so it's FREE for you), and we'll tell you where and how when we reply. We won't ask you for the original packaging, and we won't hold up a refund over a missing box.

If it arrives damaged or faulty

Email us within 7 days of delivery with a photo. We'll replace it or refund you, your choice, and you won't need to send anything back.

Orders you want to change or cancel

Email us as soon as you can. Before dispatch we can change or cancel anything with a full refund. After dispatch we can't stop the parcel, but the 90 days above starts the day it arrives, so you're covered either way.

Getting hold of us

info@wyntrol.com. We answer every email.